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How do I clear my internet browser cache?

When the web page doesn't behave as expected...

 

Any actions taken are the responsibility of the user. This is a guide only.

FOR DESKTOP / PC

Scroll down to see the instructions suggested for the internet browser you are using

Google Chrome

  1. Open Chrome and click the three-dot menu in the top-right corner.

  2. Select Settings.

  3. Go to Privacy and security.

  4. Click Clear browsing data.

  5. Choose a Time range (e.g., Last hour, Last 24 hours, All time).

  6. Check Cached images and files.

  7. Click Clear data.

Microsoft Edge

  1. Open Edge and click the three-dot menu in the top-right corner.

  2. Select Settings.

  3. Choose Privacy, search, and services from the left menu.

  4. Under Clear browsing data, click Choose what to clear.

  5. Select a Time range.

  6. Check Cached images and files.

  7. Click Clear now.

Mozilla Firefox

  1. Open Firefox and click the three-line menu in the top-right corner.

  2. Select Settings.

  3. Go to Privacy & Security.

  4. Scroll to the Cookies and Site Data section.

  5. Click Clear Data.

  6. Check Cached Web Content.

  7. Click Clear.

FOR MOBILE

Scroll down to see the instructions suggested for the internet browser you are using

Google Chrome (Mobile – Android & iOS)

Android

  1. Open the Chrome app.

  2. Tap the three-dot menu at the top right.

  3. Select History.

  4. Tap Clear browsing data.

  5. Choose a Time range.

  6. Check Cached images and files.

  7. Tap Clear data.

iOS (iPhone/iPad)

  1. Open the Chrome app.

  2. Tap the three-dot menu at the bottom right.

  3. Select History.

  4. Choose Clear browsing data.

  5. Ensure Cached images and files is checked.

  6. Tap Clear browsing data.

Microsoft Edge (Mobile – Android & iOS)

Android

  1. Open the Edge app.

  2. Tap the three-dot menu at the bottom center.

  3. Select Settings.

  4. Tap Privacy and security.

  5. Choose Clear browsing data.

  6. Select Cached images and files.

  7. Tap Clear.

iOS

  1. Open the Edge app.

  2. Tap the three-dot menu.

  3. Select Settings.

  4. Go to Privacy and security.

  5. Tap Clear browsing data.

  6. Check Cached images and files.

  7. Tap Clear now.

Mozilla Firefox (Mobile – Android & iOS)

Android

  1. Open the Firefox app.

  2. Tap the three-dot menu in the lower right.

  3. Select Settings.

  4. Scroll to Delete browsing data.

  5. Check Cached images and files.

  6. Tap Delete browsing data.

iOS

  1. Open the Firefox app.

  2. Tap the three-line menu in the bottom right.

  3. Select Settings.

  4. Scroll down to Data Management.

  5. Enable Cache.

  6. Tap Clear Private Data.